PAWQIVO CUSTOMER CARE

How can we help?

Questions about your order or your pet's favourites? We're here to make every step simple.

Here for every step

A few useful reminders to make your Pawqivo experience easier.

Order details

Keep your order number handy when asking us about an order or delivery.

Returns and refunds

Review the store's return policy and contact our team if you need help with a request.

Product support

Tell us the product name and explain your question so we can assist you more efficiently.

HERE TO HELP

A few quick answers

Quick answers to help you shop with confidence.

How can I check my order status?

Check your order confirmation and shipping emails for updates. You can also contact us with your order number.

How long does shipping take?

Delivery times depend on your location and the shipping option available for your order. Check the information provided at checkout and in your confirmation email.

How do I ask about a return?

Send us a message with your order number and the reason for your request. We'll guide you according to the store's return policy.

How can I track my order?

Check your shipping confirmation email for tracking details. If you need help, contact us with your order number.

How do I request a return or refund?

Select Returns & refunds in the contact form and include your order number and reason for the request. Our team will help you with the next steps under the applicable store policy.

What if my item arrives damaged?

Select Product issue and describe the problem. Include your order number and any useful details so our team can assist you.

Can I change or cancel my order?

Contact us as soon as possible with your order number. Changes or cancellations depend on whether your order has already been processed or shipped.

How can I contact Pawqivo about a product?

Choose Product enquiry in the contact form and tell us which product you are interested in. Include the product name or link if possible.

What should I do if checkout does not work?

Check your connection and payment details, then try again. If the issue continues, select Payment & checkout in our contact form. Never send us your password or full payment card details.

How long will customer support take to reply?

We aim to respond as soon as possible. Response times can vary during busy periods, so please include your order number and a clear description of your question.

PERSONAL SUPPORT